This Privacy Policy explains how 5mwb collects, uses, stores, and protects your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable regulations.
5mwb ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users who access and interact with the 5mwb online gaming platform, available at https://5mwb.app ("the Platform"). This Privacy Policy applies to all personal data collected through the Platform, including account registration, deposits, gameplay, customer support interactions, and any other service-related touchpoints.
5mwb is a PAGCOR-licensed online gaming operator serving the Philippine market. As a regulated entity, we are subject to the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission ("NPC"). This Privacy Policy is designed to be read alongside our Terms & Conditions and Responsible Gaming Policy.
By registering an account on 5mwb or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please discontinue use of the Platform and contact us to close your account.
5mwb collects personal data that is necessary to provide, operate, and improve its services and to comply with PAGCOR licensing obligations and Philippine anti-money laundering laws. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID number (PhilSys, Passport, UMID, Driver's License) | Account registration, KYC verification, PAGCOR compliance |
| Contact Data | Philippine mobile number, email address, residential address (barangay, city/municipality, province) | Account communication, OTP delivery, withdrawal verification |
| Financial Data | GCash/Maya account number, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal amounts in PHP | Payment processing, AML compliance, fraud prevention |
| Gameplay Data | Games played, bets placed, outcomes, session timestamps, wagering history | Game integrity, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referring URL | Security, fraud detection, platform optimisation |
| Communication Data | Live chat transcripts, support tickets, email correspondence | Customer service, quality assurance, dispute records |
5mwb does not collect sensitive personal information (as defined under Section 3(l) of the DPA) unless strictly required for regulatory compliance or with your explicit written consent.
5mwb collects personal data through the following channels:
5mwb uses your personal data only for the specific purposes for which it was collected and in accordance with the legal bases set out in Section 5. Primary uses include:
5mwb does not use your personal data for automated decision-making or profiling that produces significant legal effects without human review, except where required by law or PAGCOR regulation.
Under the Philippine Data Privacy Act, 5mwb processes your personal data on the following legal bases:
5mwb does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following circumstances:
All third parties with whom 5mwb shares personal data are bound by data processing agreements that require them to process your data only for the specified purpose and to maintain security standards consistent with the DPA.
5mwb retains your personal data for as long as your account is active and for such periods as are required by applicable law and regulation thereafter. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any individual.
The 5mwb Platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and collect analytics data. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5mwb Platform, including the ability to maintain an authenticated session.
5mwb implements a layered data security framework designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:
In the event of a personal data breach that is reasonably likely to result in serious harm, 5mwb will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected individuals in accordance with NPC Circular 16-03 and applicable DPA requirements.
As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by 5mwb:
To exercise any of the above rights, please contact 5mwb's Data Protection Officer at the details provided in Section 14. We will respond to all verified requests within fifteen (15) business days.
The 5mwb Platform is strictly prohibited for persons under the age of 21. 5mwb does not knowingly collect or process personal data from individuals below this age. Account registration requires confirmation that the registrant is aged 21 or above, and identity verification (KYC) is used to enforce this requirement.
If 5mwb becomes aware that personal data has been collected from an individual under 21, the account will be immediately suspended, all balances will be withheld pending investigation, and the data will be deleted in accordance with applicable law. If you believe a minor has registered on the Platform, please contact [email protected] immediately. 🔞
Where 5mwb engages third-party service providers (such as game suppliers or cloud infrastructure providers) that may process personal data outside the Philippines, 5mwb ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act and NPC issuances on cross-border data transfers. These safeguards include contractual data processing agreements that require receiving parties to maintain equivalent data protection standards.
5mwb will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without appropriate contractual protections in place.
5mwb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via email or in-platform notification at least seven (7) days prior to the effective date of the change.
The date of the most recent revision is displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the 5mwb Platform after any amendment constitutes acceptance of the updated Policy.
5mwb has designated a Data Protection Officer (DPO) in compliance with Section 21 of the Data Privacy Act and NPC Circular 16-01. For any privacy-related inquiries, requests to exercise your data subject rights, or concerns about this Privacy Policy, please contact us through the following channels:
Complaints that are not resolved to your satisfaction may be escalated to the National Privacy Commission (NPC) of the Philippines, which maintains a formal complaints mechanism for data subjects.
Six core commitments behind 5mwb's approach to player data privacy.
Every aspect of 5mwb's data practices is designed around the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and maintain a designated Data Protection Officer.
All personal data transmitted to and from the 5mwb Platform is protected by 256-bit SSL encryption. Data stored at rest — including ID documents and payment references — is encrypted using industry-standard cryptographic methods.
5mwb does not sell, rent, or trade your personal information to any third party for commercial purposes. Data is shared only with regulatory bodies, payment processors, and compliance service providers — all under strict data processing agreements.
You have the right to access, correct, delete, and port your personal data. Submit a request to 5mwb's DPO and receive a substantive response within 15 business days, as guaranteed under the Data Privacy Act.
5mwb retains personal data only for as long as legally required — typically 5 years post-account closure for regulatory compliance. Data is securely deleted or anonymised once the retention period expires.
Promotional communications from 5mwb are always opt-in. If you no longer wish to receive them, you can unsubscribe at any time from your account settings or by contacting support. Transactional notifications (OTPs, withdrawal alerts) cannot be disabled as they are required for account security.
Your personal data is protected under the Philippine Data Privacy Act. 5mwb is PAGCOR-licensed, NPC-registered, and committed to responsible, transparent data practices.